Authorization to return any material to Uesco Industries, Inc. for credit must have prior approval. Approval must come by filling out our Online Return Request Form
All requests for an RMA number must be made within 30 days of the original ship date or invoice date, whichever is earlier. The only exception to this would be in the case of a potential warranty claim.
Any product sent to Uesco Cranes must be freight pre-paid unless approved by a Representative of Uesco Cranes. If freight is sent collect it will be refused.
All items must be in new and unused condition. If the product has been opened the customer is subject to charges for inspecting the equipment. Uesco Cranes as the right to deduct any re-stocking fee’s the manufacturer of the product charges from the credit issued back to the customer.
Uesco Cranes reserves the right to not issue credit for items returned in any condition other than new and unused. Any such item will be returned at the customer’s expense.
The product must be returned in the original box to the destination advised by Uesco Cranes with the RMA number visible on the outside of the box. If material is sent without a RMA number the shipment will be refused. The customer is liable for all return shipping charges, and any additional charges such as storage or re-stocking fees.
Custom and/or engineered products are non-returnable.